Products such as wheeled items, carabineers, compasses, hydration bottles, etc. may qualify for replacement under our Limited Warranty, which covers products that have been proven to have a manufacturing defect. Our Limited Warranty applies when the product has been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty.
Journey with confidence! Outdoor Products® is committed to providing you with high quality backpacks, duffels, and lifestyle accessories. Every item we make is fully guaranteed against defects in workmanship and materials to the original purchaser for three years. Rolling bags and packs are fully guaranteed against defects in workmanship and materials to the original purchaser for three (3) years from date of purchase
Outdoor Products, at its sole discretion, will replace with a product currently available of comparable value and comparable function or issue a credit voucher for an amount not to exceed the retail replacement value of the defective item, applicable sales tax (if any), and shipping charges. The credit voucher can be redeemed to purchase any item on OutdoorProducts.com website up to the full value of the voucher.
Fill out our Limited Warranty Form:
We’ll do everything possible to take care of your warranty request. Please allow us 2- 10 business days to process.
Our warranties do not include coverage for personal belongings that have been stored in any Outdoor Products® packs or accessories. Also other incidental and consequential losses are excluded. Some states do not allow the exclusion of incidental and consequential damages, so this exclusion might not apply to you.
We take pride in our product quality and our loyal customers, so if it falters, you better tell us about it. Thank you so much for being great ambassadors! If you have any questions about our warranties, please contact us.