Plain + Simple
Others say it, we actually do it. No limitations, no stipulations, no jumping through hoops. Outdoor Products will replace for any reason-free of charge-any defect in our product. Whether you bought it in 1984 or yesterday, our Plain + Simple Lifetime Guarantee still applies and we will happily send you a new one.
Our guarantee applies when the product has been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty.
Outdoor Products, at its sole discretion, will replace with a product currently available of comparable value and comparable function or issue a credit voucher for an amount not to exceed the retail replacement value of the defective item, applicable sales tax (if any), and shipping charges. The credit voucher can be redeemed to purchase any item on OutdoorProducts.com website up to the full value of the voucher.
Fill out our Plain + Simple Lifetime Guarantee Form:
We’ll do everything possible to take care of your warranty request. Please allow us 2- 10 business days to process.
(The Plain + Simple Lifetime Guarantee applies to all non-wheeled packs and bags. Excludes: hard goods and wheeled items).
Our warranties do not include coverage for personal belongings that have been stored in any Outdoor Products® packs or accessories. Also other incidental and consequential losses are excluded. Some states do not allow the exclusion of incidental and consequential damages, so this exclusion might not apply to you.
We take pride in our product quality and our loyal customers, so if it falters, you better tell us about it. Thank you so much for being great ambassadors! If you have any questions about our warranties, please contact us.