Privacy Policy

THE OUTDOOR RECREATION GROUP PRIVACY POLICY(v. 4.15.15)

The Outdoor Recreation Group takes your privacy seriously. In this Privacy Policy we explain how The Outdoor Recreation Group and its subsidiary companies and affiliates (collectively “TORG”) collect, use and share information received through the mail, the establishment and use of trade accounts, and the use of the Torgusa.com, OutdoorProducts.com, OutdoorProducts.jp, TimberHawk.com, Fieldline.com, AgileBrands.com websites, as well as other websites that link to this privacy policy.

By using our websites you agree to the use of cookies for analytics. If you choose, you can visit these websites without telling us who you are or revealing any information that personally identifies you. However, if you decide to reveal personal identifying information to us, we may use that information to create records for our internal use, or to direct personalized marketing content and ads, as well as for other purposes described below.

How TORG Collects and Shares Information: We may collect, track and, at times, share non-personal and personal information about you. Information covered by this privacy policy includes all of that which is collected when you use our website(s), including our customer portals, purchase products from us, submit questions or comments to us, email us, sign up for events, or when you otherwise provide information to us or interact with us. When you provide information, you are consenting to the ways and means by which we collect, use, maintain, disclose and otherwise manage your information, as described generally below. We reserve the right to modify this privacy policy without advance notice. Therefore if you desire to remain current with our privacy policies, you should access this privacy policy regularly to ensure that you remain aware of the privacy policies and issues that affect your access or use of our websites, products, and services.

Personally Identifiable Information (“PII”): We may collect personally identifiable information (“PII”) such as your name, address, phone number, fax number, email address, account information, demographic information and information about your interests, and preferences your shipping information, and your billing information (such as credit card account information and data). We collect PII when you provide it to us by any means, including through our websites, and when you email, call or otherwise communicate with us. We share PII within TORG and may combine PII we collect with information from third-party sources.

We use PII to deliver our products and services (such as to process and ship your orders or respond to customer service requests), to analyze and improve our services, and to conduct marketing. If you register for our newsletter, or if you provide your email address to us, we may send you emails about a variety of topics such as events, new products, special sales, promotional offers from our affiliates, customers and other selected business partners.

We may also receive information about you from a variety of third parties. For example, if you access our websites through Facebook, Twitter or other social media sites, by “following,” “liking,” or taking similar actions toward us, that third party may pass certain information about your use of its services to us. This information may include PII, such as the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service.

We do not disclose your PII to third parties, except (1) to companies that provide services to us or perform functions on our behalf (such as marketing, shipping, processing credit card payments, fulfilling orders etc.) and have agreed to use your information only for the purposes we request, (2) to send communications to customers and prospective customers on behalf of our affiliated companies and on behalf of other non-affiliated persons, entities and groups that we support), (3) to other companies that we deem to be reputable, we may disclose your contact information (but not your credit card or other financial information) so that they can mail you information that may interest you, (4) if we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities; (5) if we believe disclosure is appropriate to enforce our Terms of Use and other agreements, or to protect our rights, our customers, our property, our employees, or others, and (6) if we are involved in a merger, acquisition, bankruptcy, sale of assets, or other significant corporate change.

If you wish to opt out of TORG’s information sharing practices, you simply need to submit your written opt out request to info@torgusa.com. Opt-out requests will not apply to items (1), (4), (5) or (6) above unless mandated by applicable law.

Non-Personal Information: At times, we also collect certain non-personal information, both automatically and manually, when you use or buy our products or services or access and/or use our websites. For example, we may collect information about the devices you use to connect to our services (such as the Internet Protocol (“IP”) address of your computer or numeric identifier of your mobile device) and about how you use our products, services and websites (such as what time you visit our websites), and certain other types of information, like the type of browser you use, and the page you visited before visiting our site. We may also collect information about your computer's operating system and information about your usage and activity on our site. We, and our marketing teams, may also collect non-personal information to measure the success of our sales efforts. We use the non-personal information that we collect for a variety of purposes such as to provide and improve our products, services and websites, and to evaluate our sales efforts.

We automatically collect data using cookies. A "cookie" is a small data file that our sites transfer to your computer. We deliver these cookies and collect data on our site, and we also use a third party agent to deliver cookies and collect data. We use the data we collect using cookies to help support the efficiency, stability and integrity of the registration and buying processes on our sites. To do so, we may retain your preferences and account settings, learn about your possible interests so we can personalize our marketing and information to better support your interests and improve our site and your experience. Most browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. Please understand, however, that if you reject or delete cookies then this may disable or interfere with features of our and others’ websites when you visit.

When you use our sites, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, IP address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

We may also collect information using “web beacons”. Web beacons are electronic images that can be used on our site or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and marketing campaign effectiveness and to tell if an email has been opened or acted upon.

If you access our websites using a mobile device (including “smartphones” and tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or like structures that are stored on or associated with your mobile device, and which uniquely identify that device. A device identifier may impart information to us about how you browse and use our sites. A device identifier may persist on your device after you have ceased communicating with us.

Other Important Information
(i) Aggregated Information. From time to time, we may share your information (aggregated with information of other customers and users of our websites, products and/or services) with third parties (e.g., third parties who deliver advertisements that they believe will be relevant to you). Any aggregated information will be anonymized so that the third party would not receive PII. In addition, we may combine non-personal information with PII in a manner that enables us to trace non-personal information to an individual, but if we do so, it will only be for our internal business purposes and we will not share such combined data with third parties in a manner that would enable the recipient to identify you.

(ii) Service Providers. From time to time, we may enter into relationships with third parties who provide services to us (e.g., data management, billing, or storage services). In those circumstances, we disclose User Information that is necessary for such service providers to perform those services and require that they maintain the confidentiality of such User Information.

(iii) Other Disclosure Scenarios. TORG reserves the right to disclose de-identified, aggregated, or other non-personal information to third parties in our discretion.

(iv) Security. TORG uses commercially reasonable physical, electronic, and procedural measures to protect your PII from loss, misuse, unauthorized access, disclosure, alteration and destruction while it is under our control. Nevertheless, TORG cannot and does not ensure or warrant the security of any information you transmit to us, or that we share internally or with others. We do not guarantee that any information about you cannot be accessed, taken, disclosed, altered, or destroyed. If any information under our control is compromised as a result of a breach of our security, TORG will take reasonable steps to investigate the event and, where appropriate, notify those individuals whose information may have been compromised, as well as taking other steps consistent with any applicable laws and regulations.

(v) Your Choice to “Opt Out”. We offer you the opportunity to choose not to receive communications from us. If you would like to do so, please contact us at info@torgusa.com. Please note that sometimes these requests may take up to ten business days to process and that we are not responsible for removing information about you from the database of any third party to whom we are authorized to disclose your PII prior to processing your request. Even if you do so, we reserve the right to send you administrative messages, as well as messages pertaining to any business that you are or have done with us.

(vi) Children’s Privacy. TORG is committed to protecting the privacy rights of children. Our sites are not intended for and are not to be used by children under the age of 13. We do not target direct our sites to children under the age of 13 and do not knowingly market to them.

(vii) International Visitors to Our Websites. Our websites are intended for users from the United States and those not governed by privacy policies of other countries. Users from other countries are advised not to disclose PII to TORG through our websites or email unless they intend to have United States privacy and data processing laws apply to that information. Information sent to us will generally be stored on servers located in the United States, but may also be transferred, stored and processed in locations outside the United States. Do not send us personal information unless you consent to the application of U.S. law and to the use and disclosure of your information consistent with this privacy policy.

(vii) Additional Information Re Information Storage and Data Processing. We may store and process PII and non-PII in the United States and other countries. TORG may transfer information, including PII, to affiliates, or to third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that differ from U.S. law, please understand that we may transfer information, including PII, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and that you consent to the transfer of information to the U.S. or any other country in which TORG or its subsidiaries, affiliates, service providers or successors maintain facilities, and to the use and disclosure of information about you as described in this Privacy Policy.

CONTACT US
If you have any questions about this Privacy Policy, you can email, write, or call us at:
info@torgusa.com
The Outdoor Recreation Group
1919 Vineburn Ave.
Los Angeles, CA 90032
800.438.3353

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